Returns

1. How to withdraw

You have 30 days from receiving the parcel to withdraw from the contract without giving a reason (the law gives 14). Before that period ends, just write to contact@steelnoir.com with your order number. You may use the form below, but you don't have to. We confirm receipt by e-mail.

You can also withdraw without writing an e-mail: Withdraw from contract here. The same link is in the footer of every page and on your order page; you get an automatic confirmation by e-mail.

This right belongs to consumers and to sole traders with consumer rights (Terms, § 2).

2. Sending the disc back

Send the disc back within 14 days of withdrawing, in its original foil and well packed. You pay for sending it back. We don't accept cash-on-delivery parcels. We'll send you the returns address in reply to your statement.

3. Your refund

We refund the price of the disc and the delivery to you (up to the cheapest delivery in the shop) within 14 days of receiving your statement, by the method used to pay. We may hold the refund until the disc is back with us or you show proof that it was sent.

4. Discs in foil

We sell discs in the manufacturer's original foil. The law excludes withdrawal for recordings in sealed packaging if the packaging was opened after delivery (art. 38(1)(9) of the Polish Consumer Rights Act). So a disc without its foil can't be returned. If a disc is faulty, you can safely take the foil off: that is a complaint (section 5), not a return.

5. Complaints

We are liable for the disc's conformity with the contract for 2 years from delivery, including its description in the shop: the edition and the languages on the 4K disc. Write to contact@steelnoir.com: the order number, what is wrong and what you ask for (replacement, repair, a price reduction or withdrawal). A photo helps. We answer within 14 days. We pay for sending a faulty disc back; the address is the same as for returns. More in the Terms, § 11.